The Area Manager is responsible for leading end-to-end operations across multiple dark stores, ensuring high performance, customer satisfaction, and adherence to company standards. This role demands strategic thinking, operational expertise, and strong leadership to optimize store performance and create a seamless customer experience.

Key Responsibilities

·        Oversee end-to-end operations of multiple dark stores, including inbound, inventory, outbound, and last-mile delivery processes.

·        Monitor key performance metrics such as order fulfilment rates, delivery timelines, inventory accuracy, and operational costs to ensure targets are met or exceeded.

·        Drive operational excellence by implementing lean practices, Kaizen, and other productivity tools, continuously optimizing workflows and reducing inefficiencies.

·        Ensure accurate stock management, replenishment, and inventory audits across all stores while minimizing wastage, losses, and damages.

·        Lead and mentor Dark store supervisors and delivery teams fostering a culture of continuous learning, engagement, and performance.

·        Develop and implement manpower planning, rostering, and training programs to meet operational demands and enhance productivity.

·        Ensure compliance with safety, hygiene, and local regulatory requirements while maintaining high standards of operational quality.

·        Collaborate with procurement and cross-functional teams to ensure seamless stock availability and to resolve supply chain bottlenecks.

·        Address customer complaints and feedback, partnering with customer support teams to enhance the shopping and delivery experience.

·        Conduct experiments and pilots to challenge assumptions, improve operational processes, and scale business growth within the region.