Position title
Dark Store Supervisor
Description
The Dark Store Supervisor plays a pivotal role in overseeing the efficient functioning of the dark store warehouse operations. They are responsible for managing the day-to-day activities, optimizing processes, and ensuring the highest standards of service delivery to meet customer expectations.
Responsibilities
- Operational Oversight: Provide strategic direction and leadership to the warehouse team, ensuring smooth and efficient operations from receiving to dispatch.
- Resource Management: Plan and allocate resources effectively, including manpower, equipment, and space, to meet operational requirements and achieve productivity targets.
- Process Optimization: Continuously review and improve warehouse processes and workflows to enhance efficiency, minimize costs, and maximize throughput.
- Inventory Management: Implement robust inventory control measures, including cycle counting, stock replenishment, and SKU rationalization, to maintain accurate inventory levels and minimize stockouts.
- Order Fulfillment: Monitor order processing activities, prioritize orders based on urgency, and coordinate with other departments to ensure timely and accurate order fulfillment.
- Quality Assurance: Establish and enforce quality standards for inbound and outbound shipments, conduct regular quality inspections, and address any non-conformances promptly.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, promote a culture of safety awareness among warehouse staff, and implement measures to prevent accidents and injuries.
- Vendor Management: Liaise with suppliers and vendors to coordinate inbound deliveries, resolve discrepancies, and negotiate favorable terms and conditions.
- Performance Tracking: Develop key performance indicators (KPIs) and performance dashboards to track warehouse performance metrics, such as productivity, accuracy, and on-time delivery.
- Team Development: Mentor and coach warehouse supervisors and staff, provide training on new processes and technologies, and foster a culture of continuous learning and development.
Qualifications
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- Proven experience in warehouse management or operations management roles, preferably in the e-commerce or retail industry.
- Strong leadership and people management skills, with the ability to inspire and motivate a diverse team.
- Analytical mindset with excellent problem-solving skills and attention to detail.
Hiring organization
Employment Type
Full-time
Job Location
Riyadh/Dubai, KSA/UAE
Date posted
May 26, 2025
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